RESIDENT SATISFACTION

Resident Satisfaction Surveys are completed annually. The survey provides us with valuable information and ideas on how to improve and maintain all aspects of care. Evaluation & follow up with residents throughout the year will allow us to adapt and make changes to better serve our resident population. The survey gathers resident feedback on our everyday responsibilities, such as:

  • communication,

  • nursing care,

  • professional services,

  • management of medical conditions,

  • general safety,

  • daily resident care,

  • mealtimes,

  • activities & exercise,

  • special events,

  • maintenance of the home,

  • management of the general environment & resident rooms, etc.

Resident Surveys include both LTC and ELDCAP Units (n = 19).

2023 Resident Satisfaction Survey conducted by:
Charlyn Beneteau - Clinical Quality, Communication and Education Admin Lead
John Jones - LTC COVID Clerk

Methodology:
Surveys conducted with Residents who were able to actively participate.
A satisfaction scale of faces (similar to the pain scale) was used to resemble the possible answers (Always, Often, Sometimes, Rarely, Never).
Residents were able to answer verbally, non-verbally through the visual scale, or in writing.

Resident Eligibility:
Cognitive Performance Scale of 3 or lower to complete the survey.
The Cognitive Performance Scale (CPS) is used in the RUG-III Classification system to measure a resident’s cognitive performance to identify residents who demonstrate moderate to severe cognitive impairment as a basis for classification in the Impaired Cognition RUG-III groups. CPS scoring is performed on all residents on an quarterly basis. The RUG-III Classification system uses the CPS scale:

  • 0 - Intact

  • 1 - Borderline Intact

  • 2- Mid Impairment

  • 3 - Moderate Impairment

  • 4 - Mod. Severe Impairment

  • 5 - Severe Impairment

  • 6 - Very Severe Impairment.