RESIDENT RIGHTS AND SAFETY
RESIDENT RIGHTS
Under the Fixing Long-Term Care Homes Act (FLTCA, 2021) Golden Birches Terrace must post and follow the Residents Bill of Rights.
The Residents' Bill of Rights spells out in detail residents' rights and the responsibilities of the facility to fully respect, promote and support these rights, as well as the residents' autonomy and decision-making. Every resident has the right to be treated with courtesy and respect, in a way that fully recognizes the resident's dignity and individuality and to be free from mental and physical abuse. The Bill of Rights reminds everyone - residents, staff, friends, family and neighbours - that residents of long-term care facilities are valued members of the community.
Golden Birches Terrace also maintains a Residents' Council. The Council, comprised of current residents, meet monthly to discuss pertinent issues related to Golden Birches Terrace. The residents are encouraged to attend meetings and discuss ideas and concerns. They are also encouraged to represent their peers when voicing opinions.
RESIDENT SAFETY AND SAFETY DEVICES
Golden Birches Terrace uses the Versus Information System, which is an electronic nurse-call system. Residents and NSHN staff wear a badge at all times, which is pressed to call for assistance. The nursing staff receive a call and message on their pagers, and this message identifies the resident and the location of the call. A message is also sent to and appears on the computer located at the staff station.
All exterior doors have mechanisms that prevent unauthorized entry and exit for the security of our residents.
It is our belief that residents have the right to be self-determining and maintain their dignity and independence. Residents at Golden Birches are free to move about independently without undue barriers or restraints. Wall mounted handrails are available throughout the facility, which aid and supports residents with mobility and navigation.
Safety devices, such as lap belts on wheelchairs are used for the safety of some residents following a comprehensive assessment of need. The order to use restraints is one that must come from a Provider and restraints are only used as a last resort in situations where a resident or others are at a heightened level of risk.