Frequently Asked Questions

Experience Surveys provide confidential channels for patients, residents, clients and their family members and loved ones to submit feedback about their experience at the North Shore Health Network.

Your feedback provides valuable insight into the services and programs that our organization offers, as well as highlighting whether or not we are providing positive experiences and meeting the needs and expectations of our patients, residents, clients and their family members and loved ones.

The information obtained from these surveys helps NSHN in identifying possible areas for improvement.

The feedback gathered from our Experience Surveys provides us with valuable insight into how our patients, residents, clients and their family members and loved ones feel about the care and services received at our sites in Blind River, Thessalon and Richards Landing-Matthews.

Your feedback helps NSHN in identifying:

• the things we excel at

• staff members and Physicians who should be recognized for providing positive experiences and going the extra mile

• opportunities to enhance the patient, resident, client and family member and loved one experience by focusing in on possible areas for improvement.

Results of these surveys are:

• reported annually to NSHN’s Board of Directors

• reported annually at NSHN’s Quality Risk Management Committee

• reported annually at NSHN’s Patient and Family Advisory Committee (PFAC)

• reported annually at NSHN’s Long-Term Care Resident and Family Councils

• posted on the applicable units so our staff and Physicians can see how we are doing and possible areas of focus over the next year

• posted on our website, here for public access.

Yes.

NSHN keeps all information collected private and confidential. It is important to note that responses to the Experience Surveys are anonymous, unless you choose to provide your contact information to engage our Patient Relations Officer.

Specific feedback received from our Experience Surveys are reviewed by:

• NSHN’s Patient Relations Officer

• applicable unit Managers

so that we can address and resolve identified issues in a timely manner and connect with those individuals that indicate within their survey response that they would like to speak with someone directly about their experience.

WE CARE WHAT YOU THINK!

NSHN values your feedback whether it is a compliment, a concern, a suggestion or a formal complaint. These are opportunities for our organization to improve the quality of care and overall experience we provide to our patients, residents and clients.

If you would like to contact us to provide additional information about your hospital visit:

• visit our Patient Relations page and complete the form at the bottom of the page

OR

• contact our Patient Relations Officer:
  (705) 356-2265 ext. 2523
  patientrelations@nshn.care